All You Need
To Know
Shipping
Policy
Within New Zealand: usually 3 to 5 working days (by courier or NZ Post)
International orders: 5 to 12 days to most international cities by
(NZ Post)
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Payment
options
PayPal option - International customers only.
Offline option - NZ customers only. Payment by direct credit to our bank account.
GST (15% sales tax) is added to your cart when processed. This only applies to New Zealand customers, not international customers.
Refund & Exchange
If you as a customer are not happy with our product as advertised or described on our website, please email us your complaint. We will, in good faith, accept return of the product and refund payment after
its return.
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Warranty
Kahu Publishing has a total replacement policy for any defective product or damage caused in transit. Please advise of any issues by email and attach photos of the problem.